Student Services Chatbot

The Student Services Chatbot is an always-available front door for common student questions about registration, billing, financial aid basics, deadlines, and campus resources. It resolves general questions on the spot with clear step-by-step guidance, flags anything that depends on account-specific details the student should verify, and hands students off to the correct office by name when a task needs human access or authority.

• Walks students through common processes like registering, requesting a transcript, or resolving an account hold
• Reads uploaded screenshots of error messages, bills, or forms via OCR and explains what they mean
• Names the specific office responsible for a need and how to reach it, rather than a vague referral
• Builds personalized checklists for multi-step tasks so nothing gets missed
• Watches for signs of student distress and shifts to connecting them with counseling and crisis resources